Claudevan A. Macabale
Technical VA for IT Support, Workflow Automation and AI-Assisted Internal Tools
Open to remote Technical VA, IT Support VA and operations support roles.
I help remote teams improve daily operations through IT support, documentation, data handling and AI-assisted tools built around real office workflows.
Remote-Ready
Based in the Philippines
Recruiter Snapshot
8+ years
Government office experience
5+ years
Technical support and systems support
90+ users
Supported during peak PhilSys operations
40+ employees
Covered by DTR automation
1M+ packets
Covered by PhilSys packet workflows
75%
Projected NAS transfer timeline reduction
About Me
I am an IT Support and Operations professional with 8+ years of government office experience, including 5+ years in technical support, user access management, network troubleshooting, ticketing workflows, and data backup operations. My work combines daily systems support with AI-assisted application development using OpenAI Codex, Google Antigravity, ChatGPT, Gemini, and Claude.
I currently support PhilSys-related operations and provincial office systems, including user provisioning, ePhilID ticket coordination, data packet backup workflows, eCRVS and APCAS support, network troubleshooting, hardware coordination, and technical issue documentation.
My strongest edge is building practical internal tools that reduce repetitive work, improve accuracy, and make office workflows easier to track.
Featured Automation and Operations Projects
Kurodeban TimeFlow, Daily Time Record Automation Tool
A local desktop tool that generates individual Daily Time Record forms for 40+ office-based employees from ZKTeco biometric attendance exports.
CPI Infographic Data Change Automation
An automation tool that updates recurring CPI infographic templates by reading Excel data, updating Photoshop PSD text layers, exporting outputs, and uploading files to Google Drive.
PhilSys PAMANA, Packets, Matrix and NAS Automation Tool
An internal automation tool for PhilSys packet handling across NAS migration, packet tracking, and Matrix ticket workflows.
PSA Misamis Oriental IOMS, Integrated Operations Management System
An internal operations platform for project monitoring, employee records, vehicle scheduling, room reservations, workload visibility, and weekly convocation assignments.
Design, Reporting and Multimedia Samples
A collection of public-facing, mock or sanitized visual outputs created for reporting, public information, internal communication, event support and office documentation. These samples show my ability to organize information, design clear layouts, prepare visual reports and support office communication through graphics, presentations and video outputs.
Infographics and Statistical Visuals
Infographics, data visuals, public information materials
Designed infographic outputs for reporting, public communication and information sharing.
Event Layouts and Visual Materials
Event layouts, tarpaulins, signage, program materials
Created event materials for office programs, presentations and organizational activities.
Organization and Internal Communication Materials
Internal visuals, communication materials, office documentation support
Prepared visual materials used for internal communication, coordination, and office documentation.
Annual Reports and Layout Design
Report layouts, publication layouts, documentation design
Created or supported report layouts and publication-style materials for office communication.
Video Presentations and Multimedia Outputs
Video presentations, event videos, internal communication videos
Produced video outputs for office events, presentations, reporting support and internal communication.
Privacy Note: Samples are view-only and contain public-facing, mock or sanitized materials only. No confidential government records, personal data, IDs, signatures, QR codes, internal system screenshots, ticket numbers, NAS paths or private documents are included.
Skills & Expertise
IT Support and Systems Administration
AI-Assisted Automation
Operations and Documentation
Data and Reporting
Design and Multimedia
Remote Collaboration
Experience
Government office experience across IT support, systems support, user access, technical documentation, reporting, frontline service and AI-assisted workflow improvement.
Information System Analyst I
Philippine Statistics Authority, Cagayan de Oro City / Misamis Oriental PSO
Cagayan de Oro City, Misamis Oriental
Supports PhilSys field operations and provincial office systems through technical support, user account provisioning, network support, issue documentation, incident reporting, platform support and internal visual communication. Also builds AI-assisted internal tools to reduce repetitive work, improve tracking and support office operations.
Responsibilities
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- Provided technical support for PhilSys field operations, helping maintain smooth system functionality during registration-related activities.
- Performed troubleshooting and technical support for office computers, printers, display setup, connectivity concerns and workstation issues.
- Coordinated with service providers to diagnose and resolve hardware-related issues in a timely manner.
- Supported day-to-day office technical needs to maintain operational efficiency.
Accounting / Loans Assistant
Pag-IBIG Fund, Members Services Branch
Cagayan de Oro City, Misamis Oriental
Handled employer records monitoring, member data verification, frontline client support, borrower eligibility checking and office support tasks in a high-volume government service environment. Also supported office events and basic IT troubleshooting, including LAN setup, printer installation, folder permissions, display setup and technical equipment handling.
Responsibilities
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Remote-Ready Infrastructure
Internet
Converge Fiber 25 Mbps primary connection, PARASAT Fiber 500 Mbps backup work location within 15 minutes, Globe and Smart mobile hotspot 25 Mbps
Power
Backup work location available during outages, located within 15 minutes from home with stable power and internet access
Equipment
HP Victus 15, Intel Core i5 12th Gen, 32GB RAM, NVIDIA GeForce RTX 3050, Sony WH-1000XM4 noise-canceling headphones with microphone
Workspace
Dedicated table-and-chair workspace in a quiet room with minimal background noise for client calls and focused work
Availability
US EST, PST, UK GMT and AU AEST timezone support
Need a Technical VA who can support systems, documentation and automation?
I am open to remote Technical VA, IT Support VA and AI-assisted workflow automation roles for US, UK and AU teams.